Non-binding estimate: A non-binding estimate is one that can change, although these estimates should be reasonably accurate and provide you with a general idea of the moving cost. Typically, a mover will schedule an onsite visit and check out the goods for the estimate. If you add items or request additional services, the mover may void the estimate or revise it. The non-binding estimate must be in writing and state that it is non-binding.
110% rule: If the final cost exceeds the non-binding estimated amount, the mover must deliver the goods upon payment of the estimated amount plus 10% of that amount. The mover must then defer the balance due on the charges for 30 days.
Binding estimate: A binding estimate is a set price estimate. It is a legal agreement between you and the mover that the cost to move the goods will not exceed the price agreed upon. You still may add services, and the cost for those services is due at delivery. Binding agreements must be in writing.
At the time of the estimate and/or prior to the execution of the order for service, the mover must supply the following:
- A copy of its written non-binding or binding estimate
- A copy of the U.S. Department Of Transportation (DOT) publication, “Your Rights and Responsibilities When You Move”
- Neutral dispute settlement/arbitration program information
- Contact information for the mover for inquires and complaints
When the order for service has been executed, the mover must supply a copy of the order for service after it has been signed and dated by you and the mover.
At loading time at the time of pick-up, the mover must supply a copy of the bill of lading/freight bill (and scale weight tickets when freight bill has been paid).
At unloading time at the time of delivery, the mover must supply a copy of the completed bill of lading/freight bill (and scale weight tickets when freight bill has been paid).
This is the document authorizing the mover to ship your goods.
It isn’t a contract. It notes the estimated charge of the move and other special services asked for (like packing and storage)—as well as pickup and delivery dates or spread dates.
What is a bill of lading?
The bill of lading is the contract between you and the mover. It should be given to you before the mover loads your goods.
Like any contract, it’s your responsibility to read it before you sign it. Go over any discrepancies with your mover and don’t sign the bill of lading until you’re satisfied with it.
The bill of lading is an important document, so don’t lose it. Have it available until your shipment is delivered, all charges are paid, and any claims are settled.
Movers generally provide three types of protection for your goods in case they are lost or damaged.
Limited liability: This is the basic coverage required by law and doesn’t cost you anything. Under limited liability, the mover is responsible for 60 cents per pound per item for an interstate move.
Added valuation: This type allows you to collect the amount based on the current replacement value of the item, minus depreciation. The amount you pay for this coverage depends on how much you declare your goods are worth.
Full value: This insurance costs the most and covers the actual cost of an item’s replacement or repair, without any deduction for depreciation. Before purchasing coverage from the moving company, check your homeowner’s insurance policy to see if it will cover your goods during a move and compare plans.